Last week, I conducted a lemon law mediation which highlighted a very valuable lesson. People need to be heard, acknowledged, and told that what they are saying has merit. The plaintiff leased a luxury automobile. At one point, she brought it into the dealership after the check engine light came [Read More]
This semester, I will be co-teaching a course in negotiation. To prepare, I read the three assigned textbooks on the subject over the holidays. What struck me but not as a surprise, is that each author emphasized the importance of preparing for the mediation. None of them suggests simply walking [Read More]
I just finished reading a book entitled, Start With Why? By Simon Sinek (Penguin Group, New York, 2009) which posits a simple thesis on why some organizations are very successful and others are not. It all depends on whether they have maintained or lost their “why”- their vision, their cause, [Read More]
