Imagine you are having coffee with a friend in a coffee shop. You are sitting across from each other for about ten minutes. Where is your phone? On the table? In your hand? Out of sight? An interesting study discussed in a blog post on the Harvard Program on Negotiation [Read More]
A good friend emailed me the other day asking if I had written anything recently on mediation confidentiality. I decided to call her in response, wondering if I had missed any news. It turned out that she had a student who questioned the value and effectiveness of confidentiality in mediation. [Read More]
Spoiler Alert: Much of the content below is computer generated created not by my brain but by computer “intelligence”! As a follow up to my blog last week about the use of AI, I decided to try out Chat GPT. I asked it two questions: (1) Explain how AI can [Read More]
In previous posts, I have discussed the benefits of small talk. It is crucial to building trust and rapport at the start of any mediation. It is crucial for the mediator to get the parties to “like” her which is done through small talk. If the parties do not “like” [Read More]
We all love a delightful story. And stories are important in negotiating and resolving disputes. This point was eloquently made by Dr. Joshua N. Weiss in Harvard’s Program on Negotiation, “The Sunday Minute” (April 17, 2022): At their best, stories create a sense of connection, build trust, allow the listener [Read More]
Searching for some inspiration for my next blog post, I came across an article in The Conversation entitled, “How the presence of pets builds trust among people”. Noting that 90 million American households have at least one pet, the author Megan Mueller notes that “… research shows our pets can [Read More]
In a Parable of Trust, I discussed how our dog- Buddy- has come to trust us so much that my husband was able to groom him without having to use a muzzle or render him semi-conscious with sedatives. The thesis was the difference trust makes when present. This week, I [Read More]
In recent blogs, I have discussed the importance of trust, rapport and reciprocity in resolving disputes. Something happened recently that highlights the importance of trust and rapport. Surprisingly, it has to do with one of my dogs- Buddy. Buddy is a rescue which we adopted when he was six years [Read More]
