In recent blogs, I have discussed the importance of trust, rapport and reciprocity in resolving disputes. Something happened recently that highlights the importance of trust and rapport. Surprisingly, it has to do with one of my dogs- Buddy. Buddy is a rescue which we adopted when he was six years [Read More]
Thanks to the pandemic, Online Dispute Resolution (ODR) seems to be the ONLY way to resolve conflicts these days. The notion of an in-person mediation is just not safe. While most folks read “ODR” to reference video conferencing, it does also include e mail and all other forms of asynchronous [Read More]
One of the latest blog posts from the Harvard Negotiation Project notes the importance of understanding body language in negotiations. Written by the PON staff and posted on January 30, 2020, “Using Body Language in Negotiation” analyses three situations in which analyzing body language may improve the outcome of your [Read More]
