Several years ago, I took a course with Douglas Noll who noted that everyone in a conflict is a victim, and every person in that conflict has six needs that must be met before the conflict can be resolved: vengeance, vindication, validation, need to be heard, need to create meaning [Read More]
In one of my very early blogs, I discussed the book, Beyond Reason by Daniel Shapiro and Roger Fisher. In it, they discuss five ways or core concerns to overcome emotions when negotiating. One of them is "appreciation: express appreciation of and to your adversary". (The others are affiliation, autonomy, [Read More]
