IT IS ALL ABOUT FAIRNESS

Last year, The Economist published an article about fairness in its business section entitled “Fairness: The hidden currency of the workplace” (February 8, 2024 ). While the article discusses fairness in connection with employers, employees, and customers, the underlying issue is resolving conflicts in a “fair” manner. One example given [Read More]

Using Chatbots to Negotiate!

The blog post on the Harvard Program on Negotiation(PONS) raised an interesting and timely issue: using chatbots to assist in negotiations. In her post, “Chatbot Negotiations: What can AI Do for You?” author Katie Shonk (August 8, 2024) relays the story of Walmart’s use of a chatbot to negotiate with [Read More]

By |August 23rd, 2024|Negotiation|

Mediation Skills in Everyday Life!

My husband decided to purchase windshield wiper blades at Costco for our Audi.  A few days later, when we took the Audi in for repair, we asked  the repair person to put on the new blades. He advised that they were the wrong ones and would order the correct ones [Read More]

By |December 1st, 2023|Negotiation|

Knowing When To Fold

In 1978, Kenny Rogers wrote a  song entitled “The Gambler”. Part of the lyrics include the memorable lines, You've got to know when to hold 'em Know when to fold 'em Know when to walk away And know when to run You never count your money When you're sittin' at [Read More]

By |February 24th, 2023|Negotiation|

Deception or B. S.?

The Harvard Program on Negotiation (PON)  blog posted an article about deception in negotiations.  Entitled, “Ethics In Negotiation: How tthe Articleo  Deal with Deception at the Bargaining Table” by Pon Staff (August 9, 2022), the article provides four examples of situations in which one could be tempted to use “deception” [Read More]

By |September 16th, 2022|Negotiation|

Ethics and Negotiation

The Harvard Program on Negotiation (PON) staff posted a blog on ethics in negotiation entitled “Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations” (April 21, 2022). Naturally, it caught my eye as I teach mediation ethics. The blog post poses 5 questions to [Read More]

By |April 29th, 2022|Negotiation|

A Parable about Trust!

In recent blogs, I have discussed the importance of trust, rapport and reciprocity in resolving disputes. Something happened recently that highlights the importance of trust and rapport. Surprisingly, it has to do with one of my dogs- Buddy. Buddy is a rescue which we adopted when he was six years [Read More]

By |February 11th, 2022|Negotiation|
Go to Top