The blog post on the Harvard Program on Negotiation(PONS) raised an interesting and timely issue: using chatbots to assist in negotiations. In her post, “Chatbot Negotiations: What can AI Do for You?” author Katie Shonk (August 8, 2024) relays the story of Walmart’s use of a chatbot to negotiate with [Read More]
My husband decided to purchase windshield wiper blades at Costco for our Audi. A few days later, when we took the Audi in for repair, we asked the repair person to put on the new blades. He advised that they were the wrong ones and would order the correct ones [Read More]
In 1978, Kenny Rogers wrote a song entitled “The Gambler”. Part of the lyrics include the memorable lines, You've got to know when to hold 'em Know when to fold 'em Know when to walk away And know when to run You never count your money When you're sittin' at [Read More]
Happy New Year! I hope that everyone’s 2023 is full of joy, happiness, peace and prosperity…. and brings an end to this pandemic! Over the last few days, the House of Representatives has been voting for a new Speaker. As I write this, it appears that Rep. Kevin McCarthy will [Read More]
The Harvard Program on Negotiation (PON) blog posted an article about deception in negotiations. Entitled, “Ethics In Negotiation: How tthe Articleo Deal with Deception at the Bargaining Table” by Pon Staff (August 9, 2022), the article provides four examples of situations in which one could be tempted to use “deception” [Read More]
The Harvard Program on Negotiation (PON) staff posted a blog on ethics in negotiation entitled “Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations” (April 21, 2022). Naturally, it caught my eye as I teach mediation ethics. The blog post poses 5 questions to [Read More]
In recent blogs, I have discussed the importance of trust, rapport and reciprocity in resolving disputes. Something happened recently that highlights the importance of trust and rapport. Surprisingly, it has to do with one of my dogs- Buddy. Buddy is a rescue which we adopted when he was six years [Read More]
Once again, the Harvard Project on Negotiation (PONS) posted a blog on whether men or women are more likely to use deceptive tactics in negotiation. (See my February 21, 2020, blog) Citing several studies, researchers found competitiveness and level of empathy play a role in whether a negotiator is likely [Read More]
