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About Phyllis Pollack

Phyllis G. Pollack, Esq. the principal of PGP Mediation, has been a mediator in Los Angeles, California since 2000. She has conducted over 2,000 mediations. As an attorney with more than 40 years experience, she utilizes her diverse background to resolve business, commercial, international trade, real estate, employment and lemon law disputes at both the state and federal trial and state appellate court levels. Read more of Phyllis' accomplishments here: https://www.pgpmediation.com/phyllis-g-pollack-biography/

Culture Differences

As I mentioned in my last blog post, I started teaching ADR Ethics at USC Gould School of Law last week.   During our discussion of ethics, I asked whether it would be proper to hide information. I posed the following hypothetical:   At mediation, an Insurance company settled a dog [Read More]

By |September 20th, 2019|Odd stuff|

Building Trust

School has started. More specifically, I have returned as a lecturer in law at  USC’s Gould School of Law teaching ADR Ethics. And, I must say, the first class was very lively. The topic was negotiation ethics. And, at one point, I noted that as a mediator, the most important [Read More]

By |September 13th, 2019|Research|

Apologies Are Not for Everyone!

In my various mediator trainings, the use of an apology as a means of resolving a dispute has often been discussed and advocated. Indeed, books have even been written on the use and power of an apology. (See for example: On Apology by Aaron Lazare). I have even advocated its [Read More]

By |August 23rd, 2019|News articles|

It Is All About Trust!

The one thing I love about being a mediator is that it constantly brings new challenges and new insights into people. A recent mediation is no exception. In that mediation, for the first time, defense counsel advised that her client wished to proceed to trial because it believed that the [Read More]

By |August 16th, 2019|Actual Mediations|

Process Before Substance

As part of a book club group, I recently read Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle) by Deepak Malhotra (Berrett-Koehler Publishers, Inc. 2016). The thesis of the book is simple: to resolve any conflict, one must employ Framing, Process and Empathy. [Read More]

By |August 2nd, 2019|Research|
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