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About Phyllis Pollack

Phyllis G. Pollack, Esq. the principal of PGP Mediation, has been a mediator in Los Angeles, California since 2000. She has conducted over 2,000 mediations. As an attorney with more than 40 years experience, she utilizes her diverse background to resolve business, commercial, international trade, real estate, employment and lemon law disputes at both the state and federal trial and state appellate court levels. Read more of Phyllis' accomplishments here: https://www.pgpmediation.com/phyllis-g-pollack-biography/

Interpersonal Skills

The end of the semester is drawing near in my online employment mediation dispute class. The theme of the last discussion board is reflective: what three things has each student learned from or skills developed or improved upon in this course. There is a saying to the effect that as [Read More]

By |April 30th, 2021|Mediations|

Paltering

In 1998, President Bill Clinton was impeached but not convicted based on statements he made regarding his relationship with Monica Lewinsky. In an interview with Jim Lehrer on “NewsHour”, the following exchange occurred: Jim Lehrer: “No improper relationship”—define what you mean by that. President Bill Clinton: “Well, I think you [Read More]

Implicit Bias in Medicine Strikes Again!

Previously, I have posted blogs about the implicit biases of doctors in treating patients. A recent article in the Science and Technology section of The Economist entitled “Fatal Truths” (April 10, 2021) at p.71-72 notes that this implicit bias also exists in medical devices and treatments. As we are all [Read More]

By |April 16th, 2021|Research|

Trust and Rapport- ODR Style!

One of the most important things a mediator must do- if not the most important- is to build trust and rapport with the parties.  In pre-Covid days, this was a bit easier; the mediator could sit face to face with each party and schmooze. Now, we are reduced to being [Read More]

By |April 9th, 2021|Uncategorized|

Silence is a Great Tool!

No doubt, you have encountered the situation where you are addressing a group of people and ask a question and are met with silence… absolute quiet! It feels awkward… no one is answering your question.(Indeed, Anglophones can not tolerate more than four seconds of silence while the Japanese can tolerate [Read More]

By |March 26th, 2021|Mediations|
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