Avatar photo

About Phyllis Pollack

Phyllis G. Pollack, Esq. the principal of PGP Mediation, has been a mediator in Los Angeles, California since 2000. She has conducted over 2,000 mediations. As an attorney with more than 40 years experience, she utilizes her diverse background to resolve business, commercial, international trade, real estate, employment and lemon law disputes at both the state and federal trial and state appellate court levels. Read more of Phyllis' accomplishments here: https://www.pgpmediation.com/phyllis-g-pollack-biography/

Deception or B. S.?

The Harvard Program on Negotiation (PON)  blog posted an article about deception in negotiations.  Entitled, “Ethics In Negotiation: How tthe Articleo  Deal with Deception at the Bargaining Table” by Pon Staff (August 9, 2022), the article provides four examples of situations in which one could be tempted to use “deception” [Read More]

By |September 16th, 2022|Negotiation|

Watch the Body Language!

I was watching the CBS morning news the other day and as the program neared its end, the anchors talked for a few minutes with Vanessa Van Edwards, an expert on body language and the author of the just published book- Cues- Small Signals – Incredible impact. (video clip) According [Read More]

By |September 2nd, 2022|Research|

A dollar for Chalking

A Dollar for Chalking! In May 2019, I posted a blog about a plaintiff who challenged a parking ticket on the grounds that chalking her tires by the parking police in the City of Saginaw, Michigan (“City”)  violated her Fourth Amendment right against unreasonable searches as the City neither had [Read More]

By |August 19th, 2022|Court Cases|

Which is Better? To Be Seen or To Be Heard?

Many years ago, Albert Mehrabian, now a professor at the University of California at Los Angeles (UCLA) determined that approximately 55% of our communication is non-verbal; 38% of it is vocal (tone)  and 7% is words only, meaning body language can be very revealing. This simple fact played itself out [Read More]

By |August 12th, 2022|Court Cases|

It’s All a Matter of Style!

Even though my students are training to become mediators, I raise the important issue of negotiation style with them; after all, as mediators, they are, in effect, negotiating with the parties. No doubt, these students did not give much thought to how their style of negotiating impacts their role as [Read More]

A Sense of Entitlement!

In pre pandemic days when mediations were held in person, mediators often provided snacks and goodies for the parties to nibble on throughout the day. For good reason! To increase the odds of reaching a settlement. A recent Harvard PONs blog post confirms that food plays a significant role in [Read More]

Forgiveness

In a recent post, I discussed having a hypothetical “difficult” conversation with two relatives who ignored my husband and me at a family gathering. I assumed that we had offended them in some way rather than they simply disliking us on general principles. One of the last points I made [Read More]

Go to Top